1500 Ways To Say It Right
The book serves as a visual reference of more than 200 letters with hundreds of additional adaptations. The enclosed CD includes three versions of each letter in Microsoft Word format:
a long version, short version and formal e-mail version. The CD also includes the Personal Law and Business Law Dictionaries
TABLE OF CONTENTS
SECTION ONE: Letter Perfect: A General Overview of Business Letters
• Introduction
SECTION TWO: Essential Finance Letters
• Inquiry Regarding Loan Application
• Cover Letter for Loan Application
• Inquiry Requesting Commercial Line of Credit
• Inquiry Requesting Extended Line of Credit
• Letter to Bank Noting Error
• Letter to Bank Requesting Change to or Addition of Accounts
• Letter to Bank Terminating Accounts
• Letter Providing Credit References
• Customer Letter Noting Payment Terms
• Letter Stating or Reiterating Policies to Customer
• Reply to Request for Credit Acceptance
• Reply to Request for Credit Rejection
• Letter Requesting Additional Financial Information on a Customer
• Letter Requesting Credit References for a Customer
• Letter to Customers References Requesting Information
• Letter Notifying Customer That His or Her Credit Card Has Been Declined
• Letter Notifying Customer That His or Her Bank Account has Insufficient Funds
• Letter Notifying Customer That His or Her Payment Is Late or Incomplete
• Letter of Collection Initial Friendly Reminder (30 Days Overdue)
• Letter of Collection Initial Stern Reminder (30 Days Overdue)
• Second Notice Letter of Collection (30 Days Overdue)
• Third Notice Letter of Collection (60 Days Overdue)
• Letter Thanking Customer for a Payment
• Letter to Vendor or Supplier Noting Payment Terms
• Letter to Vendor Negotiating Price or Terms
• Letter Requesting Business References for Vendor
• Letter Requesting That Vendor Adjust an Invoice
• Letter to Vendor or Supplier Stating or Reiterating Your Policies
• Letter to Vendor Refusing Payment
• Letter Accompanying Vendor Payment
• Letter Providing a Reference for a Vendor
SECTION THREE: Essential General Administration Letters
• Letter of Inquiry/Request for Information
• Letter Replying to Inquiry/Request for Information
• Follow-up Letter to Reply to Inquiry/Request for Information
• Letter Requesting Appointment
• Letter Responding to Request for Appointment
• Letter of Congratulations
• Thank You Letter
• Letter of Recognition
• Letter of Complaint
• Reply to Letter of Complaint
• Letter of Apology
• Reply to Letter of Apology
• Letter Requesting Donation
• Letter Refusing Request for Donation
• Letter Accompanying Donation
• Thank You Letter for Donation
• Letter to Shareholders Providing a General Update
• Letter to Shareholders Providing Specific News
• Positive Response to Unsolicited Sales Letter
• Negative Response to Unsolicited Sales Letter
• Letter Accompanying Application for Business License
• Letter to Landlord Negotiating Terms of Lease
• Letter to Congressman Supporting Specific Legislation
• Letter to Media Suggesting Coverage of Your Company
• Letter Welcoming New Leader
• Invitation to Speak at a Company Event
• Reply to Invitation to Speak at a Company Event
• Letter Acknowledging Speaker at Company Event
• Response to Communication Addressed to Departed Employee
SECTION FOUR: Essential Human Resources Letters
• Follow-up Letter to Job Candidate after Interview
• Letter Responding to Unsolicited Resume
• Letter to Employees Requesting Job Candidate Referrals
• Letter Requesting Information from References
• Follow-up Letter to Job Candidate after Interview
• Letter Outlining Job Offer, Benefits and Salary
• Letter of Acceptance to a Job Candidate
• Letter of Rejection to a Job Candidate
• Letter Introducing New Employee to Staff
• Letter Requesting Salary Increase or Promotion
• Letter Outlining Salary Increase or Promotion
• Letter Refusing Request for Salary Increase or Promotion
• Letter Outlining an Employee Problem
• Letter Outlining Employee Problem and Disciplinary Course of Action
• Letter of Dismissal
• Letter of Recommendation for an Employee to an Outside Company
• Letter of Recommendation for an Employee to Another Supervisor in Your Organization
• Letter of Recommendation for an Outside Contractor
• Letter to Departing Employee
• Letter of Resignation Leaving on Good Terms
• Letter of Resignation Leaving on Bad Terms
• Letter Acknowledging Employee Suggestion
• Letter of Appreciation to Employee
• Letter Marking Employee Work Anniversary
• Letter Requesting a Meeting with Your Supervisor
• Employee Letter of Concern
• Thank You Letter to Employee for Charitable Donation
• Letter Inviting an Employee to a Company Function
• Letter Announcing an Employees Promotion
• Letter Announcing the Departure of a Manager
• Letter Announcing Change in Benefits
• Letter Announcing Change in Work Hours
• Letter to Employees Announcing Merger or Acquisition
• Letter Announcing a Change to an Employees Job Description
• Request for Meeting with Group of Employees
• Letter Requesting Employee Donations to Charity
SECTION FIVE: Essential Customer Service Letters
• Letter Accompanying Refund
• Letter Containing Instructions for Returning Merchandise
• Letter Accompanying Product Shipment
• Letter Announcing an Item Is Out of Stock
• Letter Announcing a Change or Delay in Shipping
• Letter Announcing a Pricing Change
• Letter Welcoming New Retail Customer
• Letter Welcoming a New Business to Business Customer
• Letter Welcoming Back an Inactive Retail Customer
• Letter Welcoming Back an Inactive Business to Business Customer
• Apologetic Reply to a Letter of Complaint
• Explanatory Reply to a Letter of Complaint
• Reply to a Letter of Complaint with Assurance of Action Taken
• Reply to a Letter of Complaint Requesting More Information
• Follow Up Reply to a Letter of Complaint
• Letter Acknowledging Compliment to an Employee
• Letter Acknowledging a Suggestion for Change
• Letter Requesting Customer Feedback
• Thank You Letter for Customer Feedback
• Letter Reminding Customer to Visit Web Site
• Letter Notifying Customers of a Company Move
• Letter Notifying Customers of a Merger or Acquisition Involving Your Company
• Letter Notifying Customers of a Change in Business Hours
• Letter Notifying a Customer That Their Payment Method Will Expire Soon
• Letter Asking Customers to Sign Up for Regular Updates
• Letter Acknowledging That Customer Has Signed Up for Regular Updates
• Thank You Letter to Customers
• Holiday Greetings to Customers
SECTION SIX: Essential Sales Letters
• Cold Call Letter Introducing Salesperson/Company to New Prospect (straight forward version)
• Cold Call Letter Introducing Salesperson/Company to New Prospect (hard sell version)
• Letter to Inactive Customer (straightforward version)
• Letter to Inactive Customer (hard sell version)
• Letter Requesting Appointment with Prospective Customer
• Follow Up Letter Requesting Appointment with Prospective Customer
• Letter Requesting Appointment with Existing Customer
• Follow Up Letter Requesting Appointment with Existing Customer
• Letter Thanking Customer/Prospect for Appointment
• Letter Confirming Order
• Letter Accompanying Order Form or Contract
• Letter Noting Change in Customer Order
• Letter Thanking Customer for Completed Order
• Letter Requesting Renewal of Membership/Subscription
• Annual/Biannual Letter to Customers
• Letter Thanking Customer for Business
• Letter Accompanying Unsolicited Sales Brochure or Catalog
• Letter Accompanying Requested Sales Brochure or Catalog
• Letter Accompanying Customer Questionnaire
• Follow Up Letter on Sales Brochure or Catalog Already Sent
• Invitation to Company-Sponsored Event
• Letter Announcing Special Sale or Incentive
• Letter Announcing New Product or Service
• Letter Announcing a Change in Pricing
• Letter with Special Offer for Recipient
• Letter Announcing Trade Show Participation
• Letter Announcing Media Attention for Company/Products
• Letter Requesting Updated Demographic Information
• General Direct Mail Letter (Version 1)
• General Direct Mail Letter (Version 2)
• Letter Thanking Customer for Business
SECTION SEVEN: Essential Sales Letters
• Letter of Condolence on the Death of an Employee
• Letter of Condolence to an Employee Regarding the Death of a Family Member
• Letter of Sympathy for an illness or Misfortune
• Thank You Letter in Response to Condolences or Sympathy
• Letter of Congratulations on the Retirement of an Employee
• General Letter of Congratulations for a Business Achievement
• General Letter of Congratulations on a Personal or Social Achievement
• Letter Accompanying an Article or Photo
• Letter of Apology Regarding Business Circumstances
• Letter of Apology Regarding Personal or Social Circumstances
• Response to Letter of Apology
• Request to a Colleague for Information
• Request to a Colleague for a Personal Favor
• Positive Response to a Colleagues Request for a Personal Favor
• Negative Response to a Colleagues Request for a Personal Favor
• Letter Inviting Someone to a Business Event
• Letter Accepting an Invitation to a Business Event
• Letter Declining an Invitation to a Business Event
• Request to a Colleague to Act as a Reference
• Positive Response to a Colleagues Request to Act as a Reference
• Negative Response to a Colleagues Request to Act as a Reference
• Letter Extending Holiday Greetings
• Letter Extending Birthday Greetings
SECTION EIGHT: Essential Supply Chain Letters
• Letter Accompanying Product Shipment (Version 1)
• Letter Accompanying Product Shipment (Version 2)
• Letter Announcing Change or Delay in Shipping
• Letter Announcing Change in Delivery Procedures
• Letter Announcing Pricing Change
• Letter Announcing Change of Customer Contact
• Letter Announcing Discontinued Product
• Letter with Product Change Notice
• Return Materials Authorization Letter
• Letter Requesting Inventory Update
• Letter Accompanying Credit Application for New Customer
• Letter Requesting Shipping Guidelines
• Letter Requesting Proposal/Bid from Vendor
• Letter Accepting Proposal/Bid from Vendor
• Letter Rejecting Proposal/Bid from Vendor
• Friendly Letter Discontinuing Business with Vendor
• Stern Letter Discontinuing Business with Vendor
• Letter Accompanying Contract for Vendor
• Letter Announcing Change in Shipping Address
• Letter Announcing Change of Contact for Accounting Department
• Letter Announcing Temporary Closing of Warehouse Due To Inventory
• Letter Requesting Information from Vendor on Back Order
• Friendly Letter Questioning a Charge
• Stern Letter Disputing a Charge
• Notification of Upcoming Large or Special Order
• Letter Outlining Delivery Specifications
• Letter Notifying Vendor of Partial Shipment Received
• Letter Notifying Vendor of a Wrong Shipment Received
• Letter Notifying Vendor of a Shipment Not Received
• Letter Accompanying Requirements for Child Labor/Illegal Alien Documentation
• Letter Responding to Customer Complaint about Product
